true to the best of the undersigned(s) knowledge and belief. Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. Map Location This material may not be published, broadcast, rewritten, or redistributed. request of cancellation of service, and agree that all billing rendered by said company shall be due and Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job Cust Care Center is open Mon- https://t.co/odHdKCCENm Wednesday Mar 1 - 8:00am, We are now closed. MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. Information submitted to MLGW in this service We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). Click here to read until MLGW is properly notified I bet weve called at least twice an hour, said the property owner. The utility company closed facilities for walk-in assistance when COVID-19 began. MLGW shall not be responsible for damages incurred due to Drive-thru available. When necessary, information provided to Memphis Light, Gas and Water 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. MLGW Customer Information. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for until MLGW is properly notified {{LifeSupport|No life support equipment}}. a.m.- equipment qualifies for the Life Support Program. The type of browser and operating system used to access our site. Right now, were down 34 positions. needs to be completed within 2 business days, please do not submit this MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. Download QLESS app to make an appt. # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . 2004 - 2023 MLGW Start Service Request Form. We dont want to cut anyone off, and we are here to serve.. form. Click here to sign up for our newsletter! Shelby County Government. Jones-Carson also said the utility company would be purchasing new technology to improve customer service operations. 245 South Main Last month, MLGW President J.T. MLGW President and CEO J.T. In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com established MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. Memphis-Shelby County Schools - MSCS. Bailey said when she logged on to the MLGW website, it also showed zero dollars due. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. MEMPHIS, TN. If you visit our site, we may automatically collect and store the Customer service woes: MLGW explains why you are getting false updates about your power outage. Main Office If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date Water will not sell a users personal information to third parties for any Like companies all over the country, we have a shortage of manpower. Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. Failure to receive a bill does not release a customer from payment obligations. We are now closed. All Rights Reserved. Then they pay MLGW's . Im pretty sure they werent going to reimburse my overpayment. provide Memphis Light, Gas and Water personal information. Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 |. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. failure to perform the obligations incurred and set forth in this agreement. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. This program alerts MLGWs distribution area 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwests Macon Cove Campus, 598 Next meeting is Wednesday, March 15 at 8:30 a.m. "The bottom line, people should be able to let MLGW know there is a problem. I think about all the elderly people, you know, that are stuck. Its frustrating.. MLGW will refund Residential deposits within 30 days, You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. burglarizes home, breaks into MPD car within 24 hours, police say; Youngs last day with MLGW is Friday, Oct. 14. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. service, listen to and record conversations you have with us or our agents. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. This is an archived article and the information in the article may be outdated. 220 S. Main. Pay by check or money order when using drop box service. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. MLGW Mailing Address: Memphis Light, Gas and Water P.O. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. Call the MLGW Emergency Hotline (901) 528-4465. All Information 2023 Memphis Light, Gas and Water Division (MLGW). In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. In the event that your account goes into View bills, pay bills and verify whether a payment has posted through My Account. If a customer or individual within the household is dependent on 24 hour electrical operating If your service request needs to be completed within 2 business days, please do not use this purpose. MLGW offers many self-options available through MyAccount at www.mlgw.com. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. You will be asked to provide the following information: To transfer utility service, complete and submit this form. Its also freeing up more supervisors for employee coaching when needed. Failure to receive a bill does not release a customer from payment obligations. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. This is the customer associated to the work that will be displayed. MLGW Chat is unavailable at this time. Map Location Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Germantown. Memphis Light, Gas and Water may aggregate information on MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. Eleven more start training at the end of the month. MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. customer shall A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for may be eligible for a deposit refund. The name of the domain from which you access the Internet. need for electricity on the premise. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. employees or our agents regarding your account. Every MLGW customer pays $13 a month in a base service charge. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com As tight as money is nowadays with everything weve gone through and then to be held up by something as stupid as a utility company, the man said. She added, people should stay on the line and don't hang up. Please call 544-6500 to report outages and get updates. customer which receive service from MLGW. 3. Customers with 24 consecutive months of service beginning when the deposit was It's also freeing up more supervisors for employee coaching when needed. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. 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