15 Multitasking Examples List of 15 multitasking examples Responding to emails while listening to the television. Being able to communicate comfortably with people in their native language is a great way to win customers over and improve your business reputation. Leave time for review. But thats just me. Thats why employers are always looking for candidates who know how to manage stress effectively and tackle difficult situations. When someone urges you to multitask, kindly inform them of the inefficiency of this strategy and state you want do not want to be distracted. Performing customer service tasks while taking care of data collection. Your short-term memory has its limits, so be a friend to yourself and plan your multitasking sessions to accommodate that fact. Still, many employees already deal with juggling multiple tasks every day. Lorsque vous envisagez dembaucher un agent, il est important de vous assurer quil ou elle sache bien grer son temps. All rights reserved. This is true even when they are familiar with the previous task and prepared to start a new task. Download one of our 2-page CV. Instead, were rapidly shifting between tasks in imperceptible amounts of time, leading us to believe that the two (or more) tasks are happening simultaneously. Si le self-service fait gagner un temps prcieux aux agents, il est aussi particulirement utile de pouvoir sappuyer sur une base de connaissances rgulirement mise jour. Pour cela, il doit possder de solides comptences relationnelles et faire preuve dintelligence motionnelle. To make your breaks as regenerative as possible, get away from screens entirely. For instance, being empathetic often gives you greater patience when dealing with difficult customers. Ils soulagent leur charge de travail en fournissant des rponses instantanes et24h/24 des questions rptitives, permettant ainsi aux agents de se concentrer sur des problmes plus complexes. Then, also consider doing the following things. The following are the most frequently recognized examples of multitasking in personal and professional settings: Attending to e-mails while listening to a podcast: Individuals who get hundreds of emails each day often react to them while engaging in other activities, such as listening to podcasts. Write out what you have to do, then rank each task based on importance and urgency. Never miss an opportunity thats right for you. Multitasking means prioritising and organising your work to balance multiple tasks simultaneously. You are much more likely to stay focused when you are mindful. Similarly, if you have several tabs open on your computer, chances are you're multitasking. Multitasking is the act of working on multiple tasks simultaneously. You can work at more than one thing at a time but focus on only one thing. Developing these skills on the job shows that theyre adaptable and unafraid to pick up new expertise when necessary, both highly valued traits in customer service agents. Chronic multitaskers often have trouble doing something for too long, so 20 minutes is a good staring point. It is very important to set priorities. Prioritize the high-importance, high-urgency tasks. Its not great from an executive, big-picture level though, as multitaskers tend to get caught up in the trees and miss the forest more than most. The brain has key functions referred to as executive functions. A common interview question might ask you to describe your experience with multitasking. Share the load. Employers are always looking for candidates who can convince customers to make an additional sale and generate more money. Compare the total time it took in both instances to see if multitasking saved you any time. To see if multitasking is a good skill to add to a resume, look at the job description. Use a color-coding system, bold print, or numbers (however your brain best processes information) to delineate between the most and least vital tasks of your day. The big issues with multitasking that we summed up above often stem from the fact that the brain cannot process wildly different pieces of information or tasks simultaneously. However, it requires the ability to juggle and prioritize tasks while warding off distractions and low-priority issues. Avoid multitasking at work the most, as it has the most negative effect on efficiency. In situations like these, excellent time management skills come in handy. Stress Management. Think of how you, handling multiple tasks, look like from a customers perspective (even when they cant physically see you) probably, youll find yourself feeling ignored or neglected. Here are the most common examples of multitasking in personal and professional settings: Responding to emails while listening to a podcast Taking notes during a lecture Completing paperwork while reading the fine print Driving a vehicle while talking to someone Talking on the phone while greeting someone Even if youre a professional multitasker, limit the amount of time you spend multitasking each day. Outside of the usual Microsoft Office Suite, any aspiring customer service expert should be familiar with the specific computer skills to their job. The following are examples of common skills bank tellers possess: . Beaucoup dorganisations affectent des agents sur tous ces canaux, pour quils puissent facilement passer de lun lautre selon les attentes des clients. Make customer information available to everyone 7. Being able to deal with customer complaints and angry customers can be hard at first. Another interesting article on newyorker.com indicates that we tend to overrate our ability to multitask. This is an individual who prefers to perform multiple tasks at a time. I cant believe how you resume in this infographic all this IMPORTANT information. There are some who say that multi-tasking is a misnomer in that the brain can only concentrate on one specific thing at a time. In others, though, it may show you are not a focused or organized individual. Veuillez recharger la page et ressayer, ou contactez Zendesk pour obtenir de laide. Or, the individual could simply be overwhelmed by multitasking. You will see the benefits of not multitasking and understand when you have the urge to multitask. Risk of burnout. If you do this for a long period of time, the negative neurological effects are similar to those of staying up all night. Lack of priorities. Thats why having a foundation of technical skills is helpful for any aspiring customer service expert. The article was originally published on Provide Support Customer Service Blog. Multitasking hinders ones ability to use this effect. I am glad you liked it. Ensure that you have at least 20 minutes dedicated for each task. Dans un monde en perptuel changement, les agents doivent tre efficaces. Some examples of real-world multitasking on the job might help you turn that spotlight onto your multitasking moments. Not only that, but they go a step further and mention that they trained other employees to use it, suggesting a mastery of the software. This example shows that the candidate not only kept themselves composed during a busy time, but also kept their team functional, a sign of excellent stress management skills. When you feel overwhelmed and almost unable to squeeze everything into your day, take the effort to concentrate on the priority task at the given moment. Stay organized. This ability to stay collected at all times is an important weapon in the arsenal of any customer service agent. 10 Important Interpersonal Skills (With Examples), What Are Analytical Skills? We therefore end up putting out fires instead of planting trees. This dichotomy often confuses employees and entrepreneurs, and they end up asking the age-old question: to multitask, or to not multitask? Those who multitask regularly are at higher risk of burnout. Multitasking requires your undivided attention and spending even a few extra seconds locating a file or finding a pen multiple times a day can really add up. Ainsi, les agents nont plus mmoriser tout en dtail, et ils peuvent galement accder aux informations dont ils ont besoin comme les mises jour de produits ou la politique de retour. To help you land more interviews and establish (or further establish) a successful career, weve put together a list of the most essential skills for customer service. Resist the needless urge to switch to another browser tab or app while responding to an email. The Pomodoro technique is one popular work/break option and stipulates that a 15-minute break every hour (more or less) is good for overall productivity. In this video, career expert Eva explains how to write a great resume skills section that showcases your time management skills: Empathy is the ability for someone to understand the feelings of another person as if they had experienced those feelings themselves. Try bundling some tasks together into multitasking sessions, and record how long it takes to get everything done. Lune des missions les plus importantes dun agent est de tisser des relations de qualit avec ses clients. Well show you how to create your own. Short breaks away from connectivity will help you get through the day, and your brain will feel better after getting some rest. Even when a typical multitasker is trying to focus on a single task, they still cannot manage their focus well. Not every situation calls for multitasking. Consider why you feel like you must multitask when the urge arises. Even if true human multitasking isnt really attainable, the ability to juggle multiple responsibilities at once is an attractive quality in a job candidate and employee. It is always important to set an expectation for a call back. Our attention is drawn to another task and our initial task and the chain of thoughts are interrupted. Multitasking in customer service implies stress. This quickly demonstrates to employers that the candidate has strong teamwork skills. Find yourself a customer support representative who feels this way and you'll have the best customer service on the block. Recognize and accept your limits. mais les entreprises devront aussi investir dans un logiciel de service client cloud dot doutils qui facilitent le tltravail, comme des fonctionnalits de collaboration et des intgrations de gestion des effectifs. Were giving general advice here, but theres no better way to test your multitasking capabilities than with an empirical test. Les agents ont souvent besoin de collaborer entre eux et avec dautres dpartements. Sometimes, multitasking is unavoidable. Iterate and measure results. Make decision based on policies and past precedents, seeking guidance when necessary. Notice how the inclusion of 50+ customer interactions quantifies the applicants experience, which clearly shows employers just how heavily communication features in the applicants daily duties. Abonnez-vous notre newsletter pour recevoir les dernires tendances de service client, des conseils et des astuces directement dans votre bote de rception. No matter what kind of customer service options your company provides, your team faces the multitasking challenge on a daily basis and nothing can be done to prevent this. Julia is passionate about customer service excellence, and has more than ten years of experience as a Customer Service Representative. Please select the Tab Content in the Widget Settings. Whenever you find yourself in a situation that puts a great deal of pressure related to multitasking, consider it as a valuable lesson and think about what you can do differently next time to get a better result. High Speed Data of 25MBPS. However, it has a more long-term adverse effect too, as your most important work gets skimmed just as much as your less urgent assignments. Grce des outils comme Slack et Zoom, ils peuvent facilement changer au sein du dpartement Exprience client et ailleurs, o quils se trouvent. Applying for an academic role or have substantial teaching experience to list on your CV? This button displays the currently selected search type. Our professional builder will do the hard work for you. Some of the projects intended to determine the benefits it can bring, while others were carried out to study the negative consequences of multitasking. Those who multitask are more likely to eat unhealthily and decrease their persistence. Approfondissez vos relations avec les clients en offrant une CX fluide et personnalise sur tous les canaux. No matter what type of customer service job you have, youre always one part of a larger team. Another interesting article on newyorker.com indicates that we tend to overrate our ability to multitask. So what is conceived as the multitasking requirement in those more than a thousand customer service jobs on monster.com? Les attentes des clients sont en constante volution, et vos comptences de service client doivent voluer avec elles. But sometimes, over the course of a company expanding rapidly, or chasing growth, or increasing margins, the customer can take a backseat to other priorities, and customer experience can suffer. Performing customer service tasks while taking care of data collection. Customers in general wait until the last moment to pass a project off and then expect someone else to make up for their lack of staying on top of tasks.