the date when thetravelwas supposed to happen, not when the charge for deposit occurred. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. It's a member organization so if you are a member business, they will help your client settle. This has been going back and forth for MONTHS and I just received this information yesterday. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. News on the go with access to our mobile apps including immersive storytelling. If Crystal is insolvent then to trade is a criminal offence. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. BBB Business Profiles generally cover a three-year reporting period. All Rights Reserved. We waited patiently until the end of Aug, past the 90 Day mark. ltuckchapman, July 14, 2020 in Crystal Cruises. Those who paid with cash may not be as lucky and will join the ranks of general creditors. CC Help Jenn But again, the commission takes pains to explain that it cant force anyone to do anything. Unfortunately, due to COVID, we postponed to January 2022. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. None of us agreed to 90+ day wait for our refunds when we made our deposits. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Canceled on may 27, 2021. We were only offered FCC. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. Please Read: COVID-related Discussion. #2 -2256288 (our two sons) For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. 07070 USA Telephone: (201) 902-2000. Ten days later, Crystal cancelled the cruise. On the same day we were notified of cancellation (2 April), we requested a refund. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Followers 1. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. That includes Crystal Cruises, part. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. It is just so sad. READ ALSO: By Name: ***** & Ulisese **** and Alexander & Siaosi **** 2 complaints closed in the last 12 months. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. This complaint is against Crystal Cruise Line. Depressed now? No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. We are going on 8 months since we cancelled and 1.5 years since we paid in full. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Total for both bookings: $15,580. Crystal customers should immediately start to work on obtaining a refund. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We were told by Crystal Cruises this was all on us to navigate. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Tully said that despite the refund issues, Crystal clients are eager to sail again. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). (Complaints about individual cruises go to complaints@FMC.gov.). Booking number #XXXXXXX In the names of ****** and ********* ******. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. They might come in handy in the future. A friend of mine had his Regent refund in 7 days. I don't recall any "agreement" made between Crystal and their customers regarding this. That cascaded into a financial disaster from which Genting cant recover. Today I was told they could not even estimate when I might receive a refund. Exactly. Yet this is misleading at best, fraud at worst. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Started August 27, 2021, By *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. We are now at day 98, with no idea if and when well get our refund. By Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The Crystal Bach. Windstars 2023/24 Middle East program kicks off in November. BBB Business Profiles are subject to change at any time. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. -The 90 day "guideline" is something Crystal just decided on their own. Denied boarding (bumping) compensation increased to a maximum of $1,550. I need to receive this refund as soon as possible or at a minimum know when I might receive this. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. I will do my best to cross every T and dot every i. Started August 27, 2021, By You will be able to leave a comment after signing in, By Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Final payment due for a cruise to Germany & Austria. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. The same day we were told by Crystal Cruises crystal cruises refund problems will get remains. Had his Regent refund in 7 days going on 8 MONTHS since we paid in full is some uncertainty the! Llc ( Crystal ) suspended operations for its Ocean and Expedition voyages through April 29 2022. 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