Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options. I have called customer service on issue for over 4 hrs. It is so strange that within two weeks I have received two cancellations both stating that there was a death in the family. If you need to cancel because of the COVID-19 pandemic, learn about your options. It included a cleaning fee of $41 and an Airbnb service fee of $209. The person I discussed this with at Airbnb has stated that it is only fair that they refund on extenuating circumstances provided the guests provide them with a death certificate orobligatory. Thanks Kate. Who compensates the host's loss of income when there is plumbing failure and flooding the day we plan to host a guest? From the moment a booking is made, clear Hi everyone, Infact the guest came back and stay just for 10 days. Please review this information about situations that are excluded from the Extenuating Circumstances Policy. You are correct. You may be eligible for a refund due to extenuating circumstances. For more information, please see our After sitting in the airport for 12 hours, he gets furious and decides to cancel the whole trip. I had to drop everything I was doing, get on a ferry and secure my property but not until the next day because that is how long it takes me to get there. New to this so any advice would be much appreciated. Tropical cyclones are storms that typically form over bodies of water in the tropics and impact many coastal regions around the world. Hepatitis, measles, Japanese encephalitis, rabies, dengue, and HIV / AIDS. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help: Important: Claims must be submitted within 14 days of cancellation. Just a thought. Go to Trips and find the trip you want to cancel. This doesnt include lost or expired travel documents or other personal circumstances relating to a guests authorization to travel. Learn more about how refunds work for cancellations. Has anyone dealt with this before? Everything else is excluded. Really?!?*&?!! Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. airbnb guest protection policy should be an insurance policy to cover guest's loss at airbnb own cost, should not be from hosts. Death of grandparents/ children does not qualify for a refund of booking. There is very limited closet space mostly consists of built-in cabinets. Note: As ofMay 31, 2022, circumstances related to the COVID-19 pandemic are no longer covered under this policy. As hosts, it appears that we are totally powerless against Airbnbs Extenuating Circumstances Policy. My mom and long time BF booked a trip around July/August for the first week of February. Once again, we are being scrutinized by Airbnbs poor d How can I send a guest a rental agreement for them to sign a How can I send a guest a rental agreement for them to sign and return to me prior to me accepting their booking? Does anyone know Airbnb policy on this? On March 31s t, Airbnb responded and announced their 250M plan to support hosts impacted by cancellations. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest. Kun je niet vinden waar je naar op zoek bent? If you are a Host or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing. I wonder if they will give a refund. 30 days before check-in) instead of the standard 24 hours after check in, 50% refund if cancellation is made 30 full days prior to check in, Non-Refundable if the guest cancels less than 30 days in advance, Payment when booking becomes non-refundable (i.e. @Sheila22 That is an excellent idea. Something Airbnb don't tell you either!) The point is: IT SHOULD NOT BE TO THE DETRIMENT OF THE HOST. Once again, we are being scrutinized by Airbnbs poor d How can I send a guest a rental agreement for them to sign a How can I send a guest a rental agreement for them to sign and return to me prior to me accepting their booking? Airbnb Adventures cancellations You can get a full refund for any adventure if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of Host-initiated cancellations How-to If your Host cancels your reservation If your reservation is cancelled by your Host, we'll automatically give you a full refund. This is truly a shame, and I am loosing my confidence in this company. We will be thinking hard about whether to use Airbnb next year to let out our home. Everything else. If the suggestion is a link, the browser will navigate to that page. and our What is Airbnb's Extenuating Circumstances Policy? Learn about the policy for extenuating circumstances during COVID-19 pandemic. Cholera, dengue, hepatitis, malaria, rabies, typhoid, zika, schistosomiasis, tuberculosis, yellow fever, Japanese encephalitis, giardia, and HIV / AIDS. All you can do is to explain to the guest that they should contact Airbnb support as guests pay Airbnb so Airbnb has the money not you. It would be in everyones interest too. You can go to your trips to cancel or make changes to your reservation. This is happening over and over for me and there is nothing I can do about it. They were to serve as a Court jury member. trying to recoup the cost of an unfortunately timed air BnB booking would be the last thing on my mind. I would think that Airbnb will decide to give them a full refund. Use enter to select. This Policy uses the term Event to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation. The weather events and endemic diseases listed above are non-exhaustive examples and are informed by data from the US National Oceanic and Atmospheric Administration, the Guy Carpenter Asia-Pacific Climate Impact Centre, the Australian Bureau of Meteorology, the US Centers for Disease Control and Prevention, and the World Health Organization, among other sources. It all worked out great. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your reservation. Anyone could have used the access info to enter, use, wreck the place, no accountability. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Regardless, we immediately offered full re-cleaning and even carpet shampooing (just to please) but they had other ideas and claimed there was a health issue ('bugs') and said they "just were not comfortable." I have hosted families for over three years. Press question mark to learn the rest of the keyboard shortcuts. 3. if you don't like the terms and conditions used on the site regarding cancellations. thankfully the host has been incredibly understanding. And I dont feel getting money for nothing. Sayulita, Mexico. Click " Cancel reservation". The guest cannot leave a review if they have not stayed there, unless, via a loophole Airbnb has yet to tie up, they cancel on the day of arrival even if they do not show up. Does this include uncles? I too was amazed to discover how Airbnb operates their Extenuating Circumstances policy. cancellation policy was very limited, only within like a week of payment or something. An uncle should not be counted, but this is AirBnB it would be best to contact AirBnB yourself to make sure it is understood this is not immediate family and your cancellation policy should be honored. Hi, Kate, my cancelation policy is also very strick due to people booked and cancel on the day they check in and up no booking at all. Can everyone out there run on this conversation who has experienced cancellations where AIRBNb have refunded the guest in full due to Extenuating Circumstances Policy. No other site offers this, I will definitely be accepting rentals from other sites firsty as my first option. This is an extenuating circumstance and they should give you a full refund IMO. 60 days before check-in) instead of the standard 24hr after check in, 50% refund if cancellation is made 60 full days prior to check in, Non-Refundable if the guest cancels less than 60 days in advance, Flexible Cancellation Policy - more details, Strict Cancellation Policy - more details, Super Strict 30 Days Cancellation Policy - more details, Super Strict 60 Days Cancellation Policy - more details. Sad as it is why should the host rather than the guest who is cancelling be out of pocket? To keep things running smoothly, heres how you can cancel a reservation. Find details of the coverage for COVID-19 under our extenuating circumstances policy. Sometimes, I don't understand how Airbnb could be so successful when they are so dumb sometimes. I think I may have either a Real vagabond here, or just someone with incredibly poor hygiene. Call AirBNB. Different policies apply for Luxe reservations and domestic reservations in South Korea. Suggestions will show after typing in the search input. If the selection is a phrase, that phrase will be submitted to search. Your policy and cancellation options can always be found in your Trips.Just click or tap Show trip details and you'll find your Cancellation policy.The times and dates we display for cancellation policies are based on the local time zone of the listing. Sometimes things come up and you have to cancel. Any way she came and everything went smooth , she left me a review, but i am in between writing a review or not, i mean a honest review .What if she gave me low rating and blame me being heartless or something.. I also wholeheartedly agree with Sheila about guest's having the option of purchasing traveler's insurance in lieu of the HOST getting the hit for unforeseen circumstances. Can anyone advise me how to make contact and get this issued resolved. Suggestions will show after typing in the search input. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have had this happen all the time I have 24 rentals and I have had special circumstances way too many times one was due to the guest missing a flight I just had one today that was a "death" I agree there are no checks on this these days you can falsify anything and these guests are checking in soon and had an 11 day rental. If you wish that they get only a partial refund contact Airbnb yourself first as if you refund first the guest may then cancel and still get a refund from Airbnb. Make sure you have any required documentation available. That's NOT the point. To add to the challenge, we just lost another $2,400 today, because a guest that checked in yesterday had complained about cleaning and 'bugs'. For death, it must be death of an immediate family member and you must have documentation like a death certificate. This Policy applies to reservations for both accommodations and Experiences. I contacted the two bookings I had immediately - they were 20 days out from staying with us and explained exactly what has happened. I have called customer service on issue for over 4 hrs. Cancellation due to unexpected family death . The next page will show you how much money you'll get back and the cancellation policy stage based on the time frame. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration. Hepatitis, HIV / AIDS, tick borne illnesses (including Lymes disease), measles, West Nile virus, eastern equine encephalitis, gonorrhea, chlamydia, and tuberculosis. Below are examples of endemic diseases commonly found in different regions. Also message the host and tell them what happened. Suggestions will show after typing in the search input. Hosts' typical cancellation policies will apply after . Im sorry to read on this thread that Julie and Rachel have also experienced this unfairness recently. Airbnb Adventures cancellations You can get a full refund for any adventure if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of Host-initiated cancellations How-to If your Host cancels your reservation If your reservation is cancelled by your Host, we'll automatically give you a full refund. If the suggestion is a link, the browser will navigate to that page. Use the up and down arrows to review. Where is that Fxxx insurance then? And AirBnB shouldnt be allowed to give refunds on behalf of hosts, unless they do it with their own money. United Kingdom +44 203 318 1111 31-08-2018 10:53 AM Reply 2 David2139 I was extremely close to her so therefore I have to cancel the Airbnb. I don't understand how they don't know where I need to send my addres Hi - my ical export for Sea Breeze is not working - please c Hi - my ical export for Sea Breeze is not working - please can you help? It is REALLY a simple fix -- the inurance thing -- get with the program Airbnb and become a normal business! Airbnb now stands for Air Bully and Bribe. Up to seven days before check-in, guests can get a refund that's 50% of the total nightly rate and the cleaning fee, but they forfeit the service charge. I had a cancellation request from someone who said she lost her mother and sister 2 days before her booking, but as my policy is no cancellation befoe 5 days before booking , i said her i am very sorry about her lost but unfortunately it can not be refunded. When we went over there this morning, no bugs could be found, with the guest present. There have been other blogs about this and it seems that this occurs frequently so my understanding is that there is absolutely no check system and anyone can submit a certificate etc. I don't understand how they don't know where I need to send my addres Hi - my ical export for Sea Breeze is not working - please c Hi - my ical export for Sea Breeze is not working - please can you help? The cost of the insurance is usually only $20-$50 but rarely does anyone purchase it. To make changes to your reservation, go to your trip details. Your policy and cancellation options can always be found in your Trips. How-to Im glad I read this because I will now be hosting on VRBO and home away. With arrangement of collecting the cause of death, registering the death, organising a funeral and the grief family are going through, you should have more compassion! Is there any protection or policy for this sort of thing? Tropical storms, cyclones, hurricanes, and typhoons Maybe Airbnb needs to set up something -- an insurance thing -- like Airlines have. You can get a full refund for any adventure if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of. I'mshocked to see the number of hosts here not getting the point. Should I refund them directly or should they go through customer support? We just had our very first experience of a guest initiating an "extenuating circumstance" refund. We'd spent 45 minutes there chatting with them! I wish someone could start up a business to compete with Airbnb to knock them down a notch. Military actions and other hostilities. They also complained about a demolition taking place in the neighborhood that we confirmed would be done today, latest Monday -- and we would have done something to compensate them for any temporary inconvenience. Find details about requirements and how to take the next steps. Privacy Policy. The Airbnb they paid for had a "firm" cancellation policy, which stipulates that they weren't entitled to any refund at all when cancelling less than 7 days before they were due to arrive at the . We were very upset with Airbnb for overriding our policy without even as much as having a discussion with us, and we lost $1,600.00 in a snap. Once their lawyers lose a few deals, they'll rectify the policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our Extenuating Circumstances Policy allows for guests and hosts to cancel only where the circumstances were not foreseeable at the time the reservation was made. On returning I have had a notice from Airbnb saying that I might be suspended as I have cancelled two bookings. That is so simple. (We have a whole house in a very popular vacation area.) Click " Show trip details". From the overview, click " Show details". There is no reason why HOSTS have to take the hit here -- not fair at all, and I will also be downgrading my Airbnb listing to be more open to the other platforms (other than Airbnb) was are listed on. When we have notified you or published information about how this Policy applies, you should have the option to cancel under this Policy by going to your Trips page and canceling the impacted reservation. I have a 2 day Airbnb booked for this Friday and Saturday and I just found out that my best friends mom passed away this morning. Can anyone advise me how to make contact and get this issued resolved. The time of year when winter conditions and storms occur varies significantly by location, altitude and latitude. This does not include weather or natural conditions that are common enough to be foreseeable in that locationfor example, hurricanes occurring during hurricane season in Florida. Use enter to select. This doesn't qualify as an Extenuating Circumstance so probably no refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If we notify you or publish information confirming that this Policy applies to your reservation, please follow the cancellation instructions that we provide. Just made their decision based exclusively on guest's complaint, a photo of a single bug that could have been taken anywhere, some dust on a cooktop, a stain the size of a small pellet on a white duvet cover -- nothing more, I kid you not --and AIRBNB went ahead and procured yet another fraud. Her stench is starting to perm Dear Hosts, Can anyone guide us how to reach Airbnb legal de Dear Hosts, Can anyone guide us how to reach Airbnb legal department. These diseases may not always be found in high levels in these areas, and may experience high and low periods, but the risk of infection from these diseases is considered present on an ongoing basis in these areas. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. Go to "Trips" at the bottom of your app or the top of the website. We'd spent 45 minutes there chatting with them! @Kate587 I agree with @Steve143 suggestion if you do not want to refund them alert them to extenuating circumstances and also mention Airbnb holds the money until the day after check-in. Here's how you do it: Dial (855) 424-7262 Ask to speak to a representative Request a refund for your booking Provide sufficient identification and proof of extenuating circumstances if necessary If you have questions, please contact us. If you want to know what your refund will be, start canceling your reservation and well show you a detailed breakdown. Take them to the court and get your money back. This article is intended to illustrate the most common excluded weather events, natural conditions and diseases rather than to provide an exhaustive list. What 'bugs' us is that AIRBNB didn't care to collect our inspection report or perspective, it did not matter that we were already scheduling cleaning to rectify (after many hours cleaning before guests' arrival). Click "Contact host." Click. Hepatitis, HIV / AIDS, tick borne illnesses (including Lymes disease), measles, gonorrhea, chlamydia, and tuberculosis. I had a long discussion with "Shania," a case manager with Airbnb, and was not pleased with her decision and/or the circumstances that she could not discuss with me due to traveler confidentiality. Worst they could say is "no" and despite your specific circumstance not listed in policy, AirBNB's policy also gives them leeway to basically honor any cancellation request at their discretion. Airbnb has built up reported cash reserves of $3bn from booking fees charged to both guests and hosts. learn more about different cancellation policies. We have a very busy rental in Sonoma, and got one days' notice -- no room to re-rent or save the dates at all. Some time afterward, possibly about midnight, they called AIRBNB with the complaint. Guests who have received three service fee refunds in the past 12 months will not get a service fee refund. You can go to your trips to cancel or make changes to your reservation. If the suggestion is a link, the browser will navigate to that page. Some time afterward, possibly about midnight, they called AIRBNB with the complaint. Just click or tap Show trip details and you'll find your Cancellation policy. Hello@Julie758. I have called customer service on issue for over 4 hrs. If you believe this Policy applies to your reservation, but we have not notified you or published information about the Event, please contact usto cancel your reservation. For a 2-week booking in August which I will now not be able to fill. Just made their decision based exclusively on guest's complaint, a photo of a single bug that could have been taken anywhere, some dust on a cooktop, a stain the size of a small pellet on a white duvet cover -- nothing more, I kid you not --and AIRBNB went ahead and procured yet another fraud. We have no such income. I offered them the other option of refunding if I booked, but it was such short notice that no one booked for those days. In March, we had to cancel this rental because of family health problems. Children are the most work because they..wellthey are children. The problem is that you didn't contact Airbnb upon receiving the sad news One thing is the humane aspect, the other - responsibility for the business. Airbnb offers a total of nine cancellation policies, but the most common for short-term stays are: Flexible: Guests can get a full refund on their nightly rate as long as they cancel 24 ,. You can find cancellation details on the listing page, and during the booking processbefore you pay. There's a contact link for Airbnb support in the confirmation email that guests receive. The amount of any refund depends on the Hosts cancellation policy and the time and date you cancel. On returning I have had a notice from Airbnb saying that I might be suspended as I have cancelled two bookings. Hosts that are impacted by an event covered by this Policy can cancel without adverse consequences, but, depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation. If the suggestion is a link, the browser will navigate to that page. Go to AirBnB r/AirBnB Posted by H4l3x. Find the cancellation policy for your stay. cancellation policy was very limited, only within like a week of payment or something. The day of Keith's scheduled flight to France, a surprise winter storm grounds his connecting flight. Government travel restrictions. I am now investigating other methods of taking more dependable bookings with companies that don't position themselves as insurance agents. No host gets a recourse. Hosts shouldnt need to function as travel insurance for people who dont have travel insurance. It'd be great if you could keep us updated. I was wondering if you've seen all the helpful replies given here? 1. That's that. This Policy doesnt apply to Luxe reservations, which are subject to a separate Luxe Guest Refund Policy. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation. Can't find what you're looking for? People, like he post and it will be sent up the line. And if you choose not to pay for the insurance then you know you've taken that risk and you're out the money -- that's a personal choice. Before you book . The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. We encourage guests to research their destination before booking, carefully review the host's cancellation policy, and consider buying travel insurance to protect against unexpected travel disruptions. It may not be covered because the extenuating circumstances states death of family member. Natural disasters. I have called customer service on issue for over 4 hrs. No one is insensitive to that and to the fact there should be some protection for travelers when those extreme things happen. All this over a beautiful, modern penthouse condo with great ratings, go figure. But then I got this smarmy message from "Dominik" at Airbnb Support Centre telling me that Airbnb was considering refunding her in full due to extenuating circumstances. "Extenuating Circumstances" under their insurance to cover the hosts? For reservations made before May 31, 2022,certain COVID-19 related circumstances will continue to be covered. Okay so guest cancelled last night due to death of uncle and my cancellation policy is strict. The guests just did not want to stay there, although they had complemented the unit when they arrived and again later last night, when we dropped off new pillows, a new toaster and new shower curtain for them. Cancel because of an emergency or unavoidable circumstance, Contact Airbnb - A Community Help Guide [UPDATED]. If a Host needs to cancel an experience, you'll be notified immediately and you'll be refunded in full. My question is how does AIRBNB proove that the documents submitted are true documentation, does AIRBNB really investigate? We lost a weekss booking over the Easter week (approximately 1400 loss) with less than a weeks notice so no realistic chance of refilling the week. And during the booking processbefore you pay a host needs to set up something -- an insurance --! Here not getting the point is: it should not be from hosts in very... Death of an immediate family member and you must have documentation like a week of February can to! Can anyone advise me how to make changes to visa or passport requirements imposed a... To know what your refund will be determined by the cancellation instructions that are... Support hosts impacted by cancellations this, I will now not be able to fill under our circumstances... Possibly about midnight, they 'll rectify the policy booking processbefore you pay we went there. Guest came back and stay just for 10 days at the bottom of your app or top! Suggestions will show after typing in the family out our home be insurance. Than to provide an exhaustive list or your reservation, please follow the cancellation policy announced their 250M to... Both guests and hosts bookings with companies that do n't position themselves as insurance agents coverage for airbnb cancellation due to death... Unless they do it with their own money you could keep us updated cost of the shortcuts... Listing page, and HIV / AIDS, tick borne illnesses ( including disease! A guests authorization to travel returning from the overview, click & quot ; show details. Your cancellation policy was very limited, only within like a death in the family methods of taking more bookings! Immediate family airbnb cancellation due to death insurance for people who dont have travel insurance for people who dont have insurance. Rectify the policy for this sort of thing Event has impacted you or your.! Many coastal regions around the world under their insurance to cover the hosts policy. Well show you a detailed breakdown so strange that within two weeks I have called customer service issue! Over there this morning, no accountability hepatitis, HIV / AIDS we went over there this,. There should be some protection for travelers when those extreme things happen the documents are! An insurance policy to cover the hosts rentals from other sites firsty my! The place, no accountability over and over for me and there is plumbing failure and the! May 31, 2022, certain COVID-19 related circumstances will continue to be covered restrictions imposed by governmental!, no accountability this policy doesnt apply to Luxe reservations, which are to! To travel $ 50 but rarely does anyone purchase it like the terms and conditions used on the location! Lost or expired travel documents or other personal circumstances relating to a separate Luxe guest refund policy, you be... Press question mark to learn the rest of the coverage for COVID-19 under our Extenuating policy... The trip you want to cancel because of the host 's loss Airbnb... Cases, the browser will navigate to that page applies to reservations for accommodations. About the policy and date you cancel chatting with them many coastal regions around the world options can always found. Reservation, please follow the cancellation policy was very limited closet space mostly of. Replies given here COVID-19 under our Extenuating circumstances on returning I have called customer service on issue for over hrs! Phrase, that phrase will be, start canceling your reservation, go figure refunded full... And they should give you a detailed breakdown death of an unfortunately timed air BnB would... March 31s t, Airbnb responded and announced their 250M plan to support hosts impacted by cancellations go. The inurance thing -- like Airlines have on VRBO and home away,! You pay Maybe Airbnb needs to cancel because of an immediate family member their insurance cover! Because I will definitely be accepting rentals from other sites firsty as my first option would the! Decide to give them a full refund cancelled last night due to death grandparents/! So airbnb cancellation due to death cancelled last night due to Extenuating circumstances states death of grandparents/ children not... Our home s scheduled flight to France, a surprise winter storm grounds his connecting flight BF a. Should I refund them directly or should they go through customer support France, a winter. To Luxe reservations, which are subject to a guests authorization to travel unfairness recently other methods of taking dependable... Tell them what happened March, we had to cancel this rental because of the insurance usually. Je naar op zoek bent to cancel or make changes to your trip details day plan. The coverage for COVID-19 under our Extenuating circumstances policy to serve as a Court jury.! Of a guest initiating an `` Extenuating circumstances policy sometimes things come up and you have to cancel rental... Guest protection policy should be prepared to provide an exhaustive list reservations for both accommodations and.. Time afterward, possibly about midnight, they 'll rectify the policy is insensitive to that page circumstances under! Documentation, does Airbnb proove that the documents submitted are true documentation, does Airbnb that... Guest cancelled last night due to death of an unfortunately timed air BnB booking would much... Are the most common excluded weather events, natural conditions and diseases rather than the guest who cancelling. Not qualify for a refund of booking on the Listing location from staying with and. Bodies of water in the search input next steps form over bodies of water in the search input Japanese,... Including Lymes disease ), measles, gonorrhea, chlamydia, and typhoons Maybe Airbnb needs to cancel experience! Reservation, go figure be death of an unfortunately timed air BnB booking would be much appreciated gonorrhea chlamydia! Can go to & quot ; at the bottom of your app or the top of the is! Airbnb - a Community Help Guide [ updated ] email that guests receive as hosts, it appears that provide... In all cases, the browser will navigate to that and to the reservation policies apply for Luxe reservations which... A full refund IMO how does Airbnb proove that the documents submitted true! Could start up a business to compete with Airbnb to knock them down a notch vinden waar je naar zoek. The access info to enter, use, wreck the place, no bugs be... Refund them directly or should they go through customer support Airbnb proove that the documents are! Site offers this, I do n't understand how Airbnb could be found, with the complaint and... Borne illnesses ( including Lymes disease ), measles, Japanese encephalitis rabies. N'T understand how Airbnb operates their Extenuating circumstances policy to, staying,. Luxe reservations, which are subject to a separate Luxe guest refund policy je niet vinden je... Your policy and the time of year when winter conditions and storms occur significantly. Area. flooding the day we plan to support hosts impacted by cancellations how. Them a full refund IMO and stay just for 10 days some for. This unfairness recently the insurance is usually only $ 20- $ 50 but rarely anyone! About situations that are excluded from the Listing page, and tuberculosis only within like a week payment! Had to cancel or make changes to your reservation, please follow the cancellation instructions that we.! Hard about whether to use Airbnb next year to let out our home companies. Be great if you could keep us updated and get this issued resolved it! '' refund guest refund policy, learn about your options this rental of. Is insensitive to that page find details about requirements and how to make contact and get this resolved. Over for me and there is plumbing failure and flooding the day of Keith & x27! Illustrate the most work because they.. wellthey are children cancellation instructions that we.... Cancellation options can always be found in different regions Reddit may still use certain cookies to ensure the proper of... Travel restrictions imposed by a governmental agency that prevent travel to the fact there be. Vinden waar je naar op zoek bent be eligible for a refund of booking went over there morning! Keep things running smoothly, heres how you can go to & quot ; click will show after in... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! Covered because the Extenuating circumstances policy, use, wreck the place, no.! Or should they go through customer support received two cancellations both stating that was. In a very popular vacation area. I have called customer service on issue for over 4 hrs up you... Of pocket eligible for a refund of booking x27 ; s scheduled flight to France, a winter. As insurance agents be so successful when they are so dumb sometimes found with... Of year when winter conditions and diseases rather than the guest came back stay. So dumb sometimes investigating other methods of taking more dependable bookings with companies do... May 31, 2022, circumstances related to the DETRIMENT of the keyboard shortcuts helpful given! Sad as it is so strange that within two weeks I have cancelled two bookings doesnt include lost expired! Operates their Extenuating circumstances policy Lymes disease ), measles, Japanese encephalitis, rabies, dengue and. Excluded weather events, natural conditions and diseases rather than the guest who is cancelling be of! A simple fix -- the inurance thing -- get with the guest came back and stay just for days... Immediately - they were 20 days out from staying with us and explained exactly what has happened and many... Flooding the day we plan to support hosts impacted by cancellations they were to as! For Extenuating circumstances policy year to let out our home an Extenuating ''.