The following year, Thai lost US$369.5 million. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Jennie Barber was awarded a full refund of 2,523.42 to cover the . This policy or feature can be very flexible for travelers. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Our flight deals will help you go on a vacation without bothering about the budget. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. He is a sub editor with the Thai Examiner news website since it began in 2015. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Even when the airline reverses the bookings, this policy can be quite helpful. Birth certificate, identity card or passport must be presented for children or infants. Click for more information and the Thaiger Talk Guidelines. 1. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Then, you should inform her/him about revocation and the reason associated with it. 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Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Furthermore, choose your plane ticket and hit the Cancel tab.4. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. A representative from the airline may guide you on how to get a return on the site or in another way. The amount refunded will be calculated based on the value paid for the ticket originally. This category only includes cookies that ensures basic functionalities and security features of the website. A representative can then access this data. It has been designed with a variety of travel factors in mind. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Refund just landed on the Amex. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Also, the flight has to leave from a European Union Airport. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Thai government keeps the borders locked down despite industry demands to re-open. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. After following the cancellation, you can click on the raise a refund request. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. 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