We got no assistance from the manager and missed part of the movie trying to find her. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. What time does the theatre location open? 125 Townpark Dr Suite 300. Please see I forgot my Card and Card number. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Customer Service. No, it will remain pending until you delete the request sent. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Regal Entertainment Group theatres are handicap accessible. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Can I see showtimes for different dates and locations? Is there a limit on how many reservations I can have at any one time? Good at Multi-tasking? How do you get more information about a rating? You may enter one box office and one concession receipt per visitation date. Senior tickets are valid for adults 60 years and older. 2023 , To the extent set forth in Section G.5, the. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. No refunds are available except as expressly stated in the Subscription Rules. Store Hours. Most of the time, they are playing kids movies or some unfunny chick flick. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. 104 Easton Rd., Bldg F. Warrington, PA 18976. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. No. Parents should be especially careful about letting their younger children attend. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. It is REGs policy to support the MPAA ratings system to the fullest extent possible. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Reseda, CA 91337. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. No recording devices (cameras, video recorders, sound recorders, etc.) Both programs use the Regal Cinemas mobile application. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. I have called several times and have left a message, all to no avail. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Please contact Customer Relations and let us know how we can help. Regal may change the number of permitted pending reservations in its sole discretion. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). You can change the city that you're browsing by changing the location selection at the top of Regal homepage. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Your Subscription is personal, non-transferable, and for use only by you. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. I was so furious that they had so many I was shaking and could hardly enjoy the movie. You must first cancel your Subscription and then cancel your Crown Club Account. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. You will not be able to add them to the booking if they do not accept your friend request. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. For information about refunds, please see Section F.4. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. No physical Subscription pass will be issued to you. P. O. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) On the Confirm Order page, enter the gift card number and 4-digit PIN. You must enroll via the App. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Ushers may conduct additional photo I.D. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Overview of Regal Cinemas complaint handling. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. The Regal Crown Club rules can be found here. The Subscription Pass may not be used as proof of age. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Contact Information & Customer Service. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. A patron desiring to purchase multiple tickets must provide a valid photo I.D. You can contact Regal customer service via chat, email or phone. The page that is presented will provide you with pricing information, as well as student and military discount availability. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Was trying to buy tickets online with a gift card. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Health & Safety Action In Regards to the Coronavirus. Force Majeure. I bought my ticket on the website, can I transfer it to the Regal mobile app? During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) I fell that this is a poor excuse for customer service. Do all movies have to be rated? Yes. Using Your Subscription Where can I use my Subscription? Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. After that showtime has finished, you can book another ticket to the same movie in the same format. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Is the ratings system a law? All Regal Entertainment Group theatres are smoke-free environments. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Choose a screening type. If you make admission ticket reservations via the App, Regal will charge you convenience fees. No. What are the theaters' admittance procedures? Can I enroll in person at a Regal theatre? Note: Questions and comments regarding other Regal programs (e.g. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You can visit your local theatre to find their specific pricing policy. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. We bought our tickets in advance. Kiosk ticket sales are an important service for our guests. My Subscription Pass may have been accessed or used by someone else without my permission. In lieu of Birthday Party events, we are offering Private Watch Parties. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Why do I need to provide Regal with a photo of myself? Where is it? Refund requests are not accepted after showtime. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) For questions about gift cards check out or Gift Card FAQ. There are no refunds after the printed showtime. Do Subscription Program members receive any other benefits? VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. Refunds shall be credited back to the last-used Payment Method for your Subscription. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. Any purchase made with a gift card must go to the box office for refunds. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. Up to five (5) Regal Unlimited subscribers can be added to your list. There are no refunds after the printed showtime. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Please complete the enrollment process via the Appor Online. Please visit the. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Parents give the movies their ratings-men and women just like you. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. You must be 21 or older to purchase tickets in Balcony and Director's Suites. I am a Regal Card member. You can! When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Yes! ForLocations, The World's Best For Customer Service Info. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Yes. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). What if I want to use my Subscription to see movies other than in 2D or special movie events? Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Please contact Customer Relations and well help you figure it out. Please be advised that your Subscription ticket to the Coronavirus may have been accessed or used by someone else my! Have been accessed or used by someone else without my permission by someone else my... Matinee price discount Subscription or a one-year Subscription ( each, a Pre-Paid Subscription plan permits regal customer service hours! At participating Theatres will be created for you when you purchase a Subscription used by someone without! 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