Bonuses are not capped. Thanks for nothing pat Mack Fine. Frankly, this is lousy customer service. and ultimately told me I would need to wait two weeks! They broke a light and had to come back and fix it. It cost $4000 for one guy to do a one day job. They show up on time and most importantly they know what they are doing. Good company with some growing pains but they manage the best they can. I have been with Parker and Sons for some time now and would highly recommend working here. I asked the technician if I could use the coupon and was told to contact the main number. Challenging to get quality leads and minimal commissions. I think it would actually get somebody to my home faster. Pros & Cons are excerpts from user reviews. Write a review Sign in. ), but that in itself is absurd. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. They never stick to things - they make changes too much. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Great pay. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Given an estimate to replace indoor coil and repairs. I discourage anyone from using Parker and his greedy Sons. It would be more fair to the consumer to charge labor hours. This is the reason I switched from my previous company! Schedule Service. to our friends and family be done by Jesus. Well guide you through the process. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Parker & Sons is currently rated 4.4 overall out of 5. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Will never use this company again! Parker and sons have been to my house to work on it multiple times over the course of a year. We also have a Tucson site. Have a great night! I woke up with a rainstorm in my living room after a pipe burst upstairs. The managers don't communicate well at all. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. We have to clean ourselves in the office. Why was I not contacted? When they hire people they somehow forget to tell them about the OT and also no lunches some days. 21 complaints closed in the last 12 months. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. Now the second issue is talking to his manager 2. I showed the technicians the estimate from Company A for repairs of a leak. Came as scheduled. Having problems? Parker & Sons is a great company. Friendly environment Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We feel like he really took advantage of us! Called for service at 6:01 am, no tech on duty. Read what our customers -- people just like you -- have to say about our products and services. The install takes, at most, 3 hours. As a result, we have contacted the customer both via phone and email and are honoring. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. All works was done neatly and in a timely fashion. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Schedule an appointment with us today! From the hourly and the bonus structure. Denise, thank you for the kind words about Josh! Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Definitely will use them again. I guess they use the Inflation as the excuse to bump the costs by $$$$. I contacted Parker and Sons and technician came out on 08/11/22. We used Parker several times and were happy. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. They were excellent, professional and friendly. You are in Phoenix. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Parker & Sons looks forward to working with you again! - owner buys cheap equipment, Good pay Anyhow, we were desperate. I'll be leaving soon. Avoid this company. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Having problems? I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. They were able to come out SAME DAY and get our AC back up and running. They did air-conditioning work for my heater. Repair, maintenance, and installation in Phoenix. Had 2 faucets leaking. The Parker & Sons per-job pricing structure is to blame. Marion, we love it when our techs hit a grand slam! They expect allot from employees. Grow your business. This place is a rip off i had a technician come out to check my ac. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. The new system was scheduled and installed within 24 hours !!! Parker & Sons just completed an a/c overhaul yesterday. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. It was a good starting point to gain experience in sales and face to face marketing. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Never said a word. Yelp users havent asked any questions yet about Parker & Sons. Parker and Sons is a life savor. Told us the prices of everything up front and fixed the problem. Dont get scammed like we did - do not use Parker and Sons!! , Plumbing or electrical make your first call to Parker And Sons. Not many opportunities for promotion/advancement, You have 30 hours any season. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2.4 miles away from Parker & Sons. It goes against our guidelines to offer incentives for reviews. Interactions with customer service as wells as the techs on site have always been easy and helpful. Yes, Parker & Sons offers free project estimates. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Stay up-to-date on current news, promotions, and industry tips. -$19 Base Pay -Flexible Location -Breaks on chosen time. This was less than 3 months after repairs. and gave us a seer of 14 that is just standard performance. Customer Service. Everything went smoothly, and they started on time and kept their appointment schedule. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Parker and sons offered a $1000 rebate through ********** which has never been provided . The job got done as quickly as they could because it was a big big job. electrician, air duct cleaning, ceiling fans. Yelp confirmed a business or employee license. Never trust this company they are a bunch of thieves. 9 Parker & Sons reviews. Andrew did a great job replacing light fixtures in 2 bathrooms. There must be Melvins manning the keyboards too. I'll be sure to pass along your kind words of praise. As for the quote to fix; $3400 for a 25ft electrical run seems too high. This rating has decreased by -3% over the last 12 months. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Im without heat. Small claims court should get a reply. He marked that he checked the filters, which he definitely hadn't. It has been a year and my AC has not functioned correctly. 05/01/22, I turned on A/C units and they were not cooling. He checked all my emergency shut-off values in the house and washer hoses . I had purchased a new faucet online myself. I never give 5 stars, they did nothing wrong to get 4. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. I may have not been presented other billing options. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Was told a tech would be out today to replace parts. Be the first to find this review helpful Helpful Share Join the Parker & Sons team When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have replaced, ducts, thermostats and other parts to no resolution of the issue. Why bother even to schedule in advance? Beat local competitors. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Stay up-to-date on current news, promotions, and industry tips. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Mike Salerno, the plumber, is trustworthy and competent. There is NO way the actual install times takes four times as long. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Thank you for trusting us to deliver the quality service you deserve! They never stick to things - they make changes too much. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Once we received her BBB complaint,we immediatelyreached back out to the customer. Useful Reply Reporter447795 There employees have damaged my AC unit from all the work they have attempted to do. They were absolutely mind boggling! I understand that mistakes can happen and or personal error on my part was thoroughly examined. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. My electric bill was outrageous. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. 12/16/2022. Took advantage of my elderly parents! The manager said he would make it right. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Visit the Solution Center to Explore Articles. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. He put in the new faucet and in no time we had running water. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The ease of their financing terms made it a very easy decision to make. . 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Companies can ask for reviews via automatic invitations. This is a very fast-paced environment that requires the actions of all to perform at it's best. We take COVID-19, and the health of our customers and technicians seriously. A Note From Our President Regarding COVID-19. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. News flash 'right to work' means you can fire anyone without giving reason. He came in trouble shot the problem explained everything that he was doing and needed to do. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Had been without plumbing for days already. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. I also figured while they were here I would have them perform a routine AC inspection. No job is too big or too small, so contact the experts at Parker & Sons today. They also worked in several households & everyone said the lads are made for the job, Horrors. Parker & Sons were great !! He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. My ac was out again last night due to another failed thermostat. We received an estimate to install an Aquasauna system to replace our water softener. 21 complaints closed in the last 12 months. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. 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