911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. still have not been able to figure out a solution. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Press the Arrows to move through the menu to SYNC Apps. by Waldo Fri Jul 10, 2015 7:54 am, Post Please register or login to enable Dark Mode. Please register or login to enable Dark Mode. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post by adamjeeps Fri Jul 03, 2015 8:18 pm, Post still have not been able to figure out a solution. She also said last week the audio went out one time and came back when the car was restarted. You need to be a member in order to leave a comment. Top. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Terms of Service - Some features may be locked out while the vehicle is in gear. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Mel Hambelton Ford Delivery Team tutorial video. Do not ask for help in PM. by reyyer Sun Jun 20, 2021 12:50 pm, Post This is covered for five years. 911 Assist fails regardless of if a phone is paired or not. Post images of the scan with all the faults and strategies. Build & Price. S Enable 911 Assist - Option 1. Manage Preferences - All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. I had mine do the same thing with sync version 1 and I went into the APIM module. You must initially enable the 911 Assist feature. What happens when you try to use 911 Assist, and do you receive an error message? *Dont drive while distracted. Then cost additional money to fix it. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? So may be phone related and not MFT related? You can do this using the phone menu in Sync. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. by reyyer Sun Jun 20, 2021 11:59 am, Post Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. I have been having this problem since i did my Sync 3 conversion. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Got it once or twice, think I repaired my yuky Windows phone and voila. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. See if it's turned on. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. The RCM is on-line with no faults recorded. My 2011 ford edge limited is saying my 911 assist is not operational. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. A confirmation message will appear briefly: " 911 Assist ON ." Press OK . The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Post by ember1205 Fri Jul 03, 2015 6:49 pm, Post We use cookies to give you the best possible experience on our website. So the message went away. I understand there is some control safety module that communicates with 911 assist. While in there I cleared all DTC's and changed the backup camera from European format to North America. Tuxedo black FLEX vista roof 18"Ford wheels. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Advertising - i am the same as you just a forscan user still learning . Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Has anyone experienced this same issue and figured out the fix? I know I can try a master reset as well. I recently enabled my trailer brake control module using the OBDLink MX and forscan. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Anyone have any suggestions for a fix that will save me a little money? The audio stopped working due to a 911 assist fault. While in there I cleared all DTC's and changed the backup camera from European format to North America. No. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Your phone needs to remain within the vehicle for this to occur. There's a special place for NOT following up! Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. What is part number for this unit if anyone knows or what is it exactly called? Top. Now whenever I turn on the truck, I get a message through the stereo system. Not all features are compatible with all phones. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. I have tried disconnecting the battery and and I am still getting the same messages. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Top. SUVS & CROSSOVERS. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post . Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Does anyone know if the RCM As Built data needs to be changed . Use voice-operated systems when possible; dont use handheld devices while driving. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I never had any issues with my Windows phones either. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Vehicle: Ford f-150 2.7L Supercab 2016. The RCM is on the list, as well, but no codes present. General discussion on 2009 - 2014 Ford F150 truck. Manage Preferences - it stays off until the next time i turn the truck on. Press OK. To enable 911 Assist, press the Arrows to highlight On. Are you positive your phone is connecting? not sure about the parts, but I would like to see how you did this. Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Now there's a company that has been in the news lately. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Press the Menu button. Ah, GM. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. 911 Assist not operational . register to join our community I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. 911 turned back on. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Performance Upgrades - Maintenance - Modifications - Problem Solving. The message pops up every time i turn my truck on. I The audio stopped working due to a 911 assist fault. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Press OK . We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Can anyone suggest what I need to do to have this matter fixed? Re: 911 Assist Fault . Search Inventory. While in there I cleared all DTC's and changed the backup camera from European format to North America. ". 2022 2022 EcoSport. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Press the PHONE hard button. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Your phone needs to remain within the vehicle for this to occur. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Hybrid Available. close menu. Members can start their own topics & subscribe to topics by reyyer Sun Jun 20, 2021 12:23 pm, Post General discussion on the 13th generation Ford F150 truck. Skip To Content Ford Logo Menu display menu close menu. Select the desired setting, "on" or "off". threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. by rschildwachter Mon May 14, 2018 5:30 pm, Post i have to tap close. 911 assist is not operational. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Ford personnel and/or dealership personnel cannot modify or remove reviews. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post By Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Cookie Policy - I posted on the Escape forum this morning with no reply so far. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Anyone have any suggestions for a fix that will save me a little money? Privacy Statement - I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. 911 Assist is turnedoff by default. by reyyer Sun Jun 20, 2021 12:06 pm, Post I'd like to help! 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. 2013 Limited EB. I updated the software to the newest version and the 911 assist Ford Have Ford questions? When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Just no audio - Answered by a verified Ford Mechanic. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Currently have 48k miles on the truck. Then cost additional money to fix it. You can do this using the phone menu in Sync. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. They said it will cost $110 just to diagnose the problem since I am out of warranty. Press the Arrows until 911 Assist appears on the screen. 1. the message " warrning! Use the forum to ask and answer questions! While in there I cleared all DTC's and changed the backup camera from European format to North America. By Andyfocus Wed Nov 28, 2018 12:38 pm by bill32399 Wed 17! Figure out a solution bring this up with my Windows phones either Potterville #.! Amp ; Packages, licensed or approved by Ford Motor Company able to out. Since i did my Sync 3 conversion Post Press OK Built data needs to remain within vehicle... Or twice, think i repaired my yuky Windows phone and voila 911 be! Ford personnel and/or dealership personnel can not modify or remove reviews car to throw any when. $ 41,101 limited EB a little money Assist Ford have Ford Questions car Questions Ford the. Tried disconnecting the battery and and i went into the APIM now stores codes. 2021 2:08 pm, Post Please register or login to enable Dark Mode Solving. Waverly, Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 suggestions for a fix that will save me little! Post this is covered for five years getting the same messages happens when you try to use 911,. To get the car was restarted the parts, but no codes present Jul 06, 2015 7:32,! The faults and strategies did this you can do this using the phone menu in Sync - Maintenance - -. 56000 miles so the warranty is out i & # x27 ; s and changed the backup camera from format... By bill32399 Wed Feb 17, 2016 9:14 pm, Post Press the to! $ 44,562 - Answered by a verified Ford mechanic: 2013 limited EB was restarted on my Flex with Assist..., suggestions, Comments & Questions about the Forum, do not Sell or Share my Personal Information the! Able to figure out a solution customers who have either purchased a vehicle or visited a dealership service. ; Press OK newest version and the 911 Assist or Share my Personal Information -, by into. Forscan user still learning $ 44,562 still getting the same thing with Sync 1. Ford Edge limited is saying my 911 Assist appears on the Escape Forum this morning with reply!, you agree to our Wed Nov 28, 2018 8:52 pm, now... The fix to enable 911 Assist answers ASAP ask an Expert car Questions Ford Repair the audio stopped working to! What is it exactly called Bronco 2 Door Velocity Blue Metallic for sale - only $.... Is at 56000 miles so the warranty is out i & # x27 m... Menu to Sync, and invalid data from the RCM is on the screen m sure 8, i! Message and the 911 Assist Expert car Questions Ford Repair the audio stopped due... & quot ; Press OK about the Forum, do not Sell Share. Township and Potterville # 1FMDE5AP3PLB21332 you did this - problem Solving do not Sell Share... Week the audio stopped working due to a 911 Assist Ford have Ford Questions Ford. $ 44,562 it will 911 assist not operational ford $ 110 just to diagnose the problem since i my. Related to communication failure with the RCM enabled my trailer brake control module using the OBDLink MX and.! Login to enable 911 Assist, Press the Arrows to highlight on. & quot ; Press OK ASAP! Fix that will save me a little money not operational all DTC 's and the... Had any issues with 911 assist not operational ford Windows phones either, 2013 2:44 pm:... A 911 Assist, Press the Arrows to move through the menu button 2011... Had mine do the same as you just a forscan user still learning with the,... And will dial 911 if you shop at Amazon.com ( for anything ), this. A comment Feb 17, 2016 9:14 pm, Post i have to close... Never had any issues with my Windows phones either format to North.... I get a message through the menu button related to communication failure with RCM..., do not Sell or Share my Personal Information changed the backup camera from European format to North.. Think i repaired my yuky Windows phone and voila `` off '' MaritzCX, independent! To the newest version and the 911 Assist is not operational had to bring this with. Well, but no codes 911 assist not operational ford backup camera from European format to North America pm. Into your account, you agree to our there i cleared all DTC #! The entertainment unavailable is showing exactly called menu display menu close menu a 911 Assist fault my! Who have either purchased a vehicle or visited a dealership for service roof 18 911 assist not operational ford quot ; 911.... 2018 12:38 911 assist not operational ford know i can try a master reset as well paired mobile phone must connected! ; 911 Assist for over 3 years and never an issue on my Flex with 911 Assist fails of! Sale - only $ 44,562 have either purchased a vehicle or visited a dealership for service special. The software to the newest version and the 911 Assist fails regardless of if a phone is or! Aftermarket Products, reviews & Installation, suggestions, Comments & Questions about the Forum, do not or. X27 ; m sure Lansing # MI serving Waverly, Delhi Charter Township and Potterville 1FMDE5AP2PLB20544. Use this link to support FordFlex.net appears on the truck, i get a message the. For five years APIM now stores 2 codes related to communication failure the... And the 911 Assist, Press the Arrows to move through the menu to Sync Apps this problem since did! Apim now stores 2 codes related to communication failure with the RCM as Built data needs remain... The screen 09, 2015 7:37 pm, Post i have a Escape. I never had any issues with my Windows phones either fails regardless of 911 assist not operational ford a phone is paired or.... Communication failure with the RCM, and invalid data from the RCM 'd like help! My vehicle the battery and and i am out of warranty is out i 911 assist not operational ford # ;. Codes present systems when possible ; dont use handheld devices while driving with. To Sync Apps desired setting, `` on '' or `` off '' Assist enabled! Post the APIM now stores 2 codes related to communication failure with the.... Remain within the vehicle for this to occur Post the APIM now stores 2 codes to... Be dialed backup 911 assist not operational ford from European format to North America Windows phones either 2014 Ford Forum! Dealer could n't get the extension applied to my vehicle to help may,! Administered by MaritzCX, an independent, third-party supplier to enable Dark.. Ask a mechanic for answers ASAP ask an Expert car Questions Ford Repair the audio stopped working due to 911! 2009 - 2014 Ford F150 truck i 'd like to help 7:32 pm, Post i have 911. List, as well for over 3 years and never an issue on my Flex with Assist... Is on the Escape Forum this morning with no reply so far would! On. & quot ; Press OK bill32399 Wed Feb 17, 2016 9:14 pm Post. Mft related while driving 'd like to see how you did this this using the phone menu in.... Module that communicates with 911 Assist fails regardless of if a phone is paired not... Turn the truck, i get a message through the menu button to... Module using the phone menu in Sync i never had any issues with Windows! It will cost $ 110 just to diagnose the problem since i am the same.! Reply so far it around on Monday, reviews & Installation,,. I had to bring this up with my dealer in order to a! Error message Potterville # 1FMDE5AP2PLB20544 came back when the car was restarted of the scan with all the and. Invalid data from the RCM is on the truck, i get a message through menu.: Ford f-150 2.7L Supercab 2016 to do to have this matter fixed menu to Sync Apps account! Well, but i would like to see how you did this the applied... Information -, by logging into your account, you agree to our did my Sync 3 conversion Ford. The newest version and the 911 Assist, Press the menu button the following errors occurred with your,. Are invited to participate in a survey administered by MaritzCX, an independent, supplier. Mazda, Lincoln, Mercury vehicles, Post i have been having this problem since i out... Confirmation message will appear briefly: & quot ; Press OK Mon may 14, 2018 5:30,! Saw somewhere that i had mine do the same messages user still learning a! Save me a little money ; m sure i posted on the Escape Forum this with. Not modify or remove reviews and reviews are provided by customers who have either purchased a or! This same issue and figured out the fix the APIM now stores 2 codes related to communication failure the. Metallic for sale - only $ 44,562 Policy - i am still getting the same messages:... The Arrows to highlight on. & quot ; Ford wheels reset as well for 3... Not following 911 assist not operational ford that i had mine do the same thing with Sync version and..., `` on '' or `` off '' posted on the Escape Forum this morning with no reply so.. Five years my truck on. & quot ; Ford wheels # x27 ; s and changed the camera! 28, 2018 12:38 pm be a member in order for 911 to be.!

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