. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Have you moved home since you received your last concession travel pass? If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Thanks for subscribing! We will charge you to replace a lost or stolen pass. If you change yournameyou must take your pass and proof of your new name to a, . Click here to see if your address is within Merseyside. Metro Card will launch on 2 December, replacing Walrus. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. . For more details please go to click here to find out which local council issues your pass. /Filter/DCTDecode If you find your pass after requesting a replacement pass, the charge cannot be refunded. ME14 1XX. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. A similar bill which shows your name and address. good quality. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Faulty pass. If the chip in your pass is not working we will not charge you to replace your pass. We aim to have normal service resumed as swiftly as possible. From your bus driver. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We are sorry for any inconvenience caused. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Pass holders will also be unable to travel free on . If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Designed and powered by There is no need to send your old pass - we only need proof of your new address. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. as the ANPR Camera will only read those approved by the DVLA. If the pass is damaged, a replacement bus pass costs 10. At all times, on a Saturday, Sunday and bank holidays. /SM 0.001 Replace a stolen disabled person's bus pass online. Enter a postcode. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. There must be at least 6 months remaining on your award. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. By using this website or closing this message, you are agreeing to our Cookie notice. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. << Plan your cycle journey on the Cycle Streetswebsite. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. can i use my greater manchester bus pass in blackpool As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. We can issue up to two replacement passes a year. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . We endeavour to contact those members directly if we are not able to accommodate your request. This is likely due to your active Direct Debit payment date on your account. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . The charge to replace a lost bus pass is 10.00. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Please make sure that your photograph meets our digital standards. Updated 01:22, 8 MAY 2013. Get In Touch webform and complete the Fix It / Report It option. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. A letter from GP/Consultant confirming the loss of use of both arms. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Find out where your nearest Travel Centre is. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. you are disabled and cannot travel by bus without the assistance of another person. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. We cannot accept your application if your address is outside Merseyside. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Please send photocopies, not the original documents. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. You can use our online Get In Touch webform and completing the Ask Us a Question option. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. << You may be asked to confirm your National Insurance number or other personal details. Theater of popular music. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. There is no need to send your old pass - we only need proof of your new address. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If your Senior Pass has been stolen, report it to the police. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. 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