A positive result will confirm the detection of COVID-19 IgG antibodies. How many stars would you give atruchecks.com? "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. 2023 Trustpilot, Inc. All rights reserved. I spent a total of 106 on the kits. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Just automatic emails were received.I am claiming back my 104 since May 2021. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Please follow the instructions outlined in the steps above. | Read 1,041-1,060 Reviews out of 1,531 Blood tests from 29. I contacted them by email and they helped me to rearrange my delivery. Didn't even had an apology and obvious didn't have a refund. Eurofin are still offering testing at this location. I may be forced to involve the police. From TrustScore to star rating. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Did a 3rd test, negative! How many stars would you give atruchecks.com? I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Your experience matters. Copyright Atruchecks 2019. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Verified reviews. I strongly recommend people use other test providers. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. We use dedicated people and clever technology to safeguard our platform. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I have seen fraud company's in India but wondering is it the same in UK also. Ordered covid tests. We will investigate and aim to respond within 28 days with a resolution. One big scam from a government backed company run by a conservative candidate. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Find out how we combat fake reviews. Join the 1,633 people who've already contributed. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. I have now read hundreds of reviews describing similar experiences. I have received no response to several requests for a refund. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Avoid at all cost. 3 days turnaround. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Your experience matters. - This test is for, and to be used by,people aged18 years and over. Still nothing. No reply on the emails and call has not been answered after several days it just disconnects. I called and email them so many times but nobody answers. | Read 221-240 Reviews out of 1,531 I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. You will then have the results emailed to you. Avoid. They sent a lateral flow kit which is 1/3 the price. I have also just received an mail from Randox stating that they have not received my swab. AVOIDPaid for two day 2 tests after returning from holiday. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It appears they forgot to send a follow up instructions. We would advise you to do your day 2 test as soon as it is with you. I booked an on site day 5 test to release with atruchecks. Please give my money back. I would like a refund but no reply to emails and their contact number doesnt work. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We didnt have to wait and everything was clean and well-organized. How many stars would you give atruchecks.com? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Results are next day before midnight. Suggested companies are based on peoples browsing tendencies. !Ordered Day 2 and 8 tests. How?? It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. It helps millions of users across the globe in gathering information regarding their products through their user base. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. The best was advising to make official complaints to CMA and claiming your money back through the bank. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! We also ensure all reviews are published without moderation. I cannot get hold of a single person to tell me where my tests are. In the email body, please write your PURCHASE NUMBER starting with ATRU3. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Firm offers 92 two-swab . please avoid. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. I dispute the transaction and they claim it was delivered. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. they charged 39 and a further 16 for DHL delivery Con 1. Join the 1,619 people who've already contributed. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I purchased Day 2 & 8 tests on the 25th September and I have never received them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Total conman Atroshi. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Day 2 and 8 tests never arrived. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Anyone can write a Trustpilot review. How many stars would you give atruchecks.com? Your experience matters. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. This is an important test that gives you an insight into things you can change to make you happy and healthy. Theses guys must be pocketing hundreds of thousands from this scam. DO NOT USE ITS A CON. We use dedicated people and clever technology to safeguard our platform. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Anyone can write a Trustpilot review. Poorest service ever probably a scam. Do you agree with atruchecks.com's TrustScore? I have received no response to several requests for a refund. Atruchecks sent me someone elses results with full personal details. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Here are 8 tips for writing great reviews. They are horrendous and should be forced to pay all refunds. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. It goes against our guidelines to offer incentives for reviews. | Read 21-40 Reviews out of 1,532 We also ensure all reviews are published without moderation. Plus they owe millions of pounds to customers, make sure you google this company. We saw no mention of this on the website! Shocking service. Find out how we combat fake reviews. Don't order from them if you can. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. . No one picks up the phone. Avoid them, and choose another supplier. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I paid 121.99 including postage. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. How many stars would you give atruchecks.com? Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Atruchecks T&C apply found at www.atruchecks.com. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Over 600 tests. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. !I would not recommend these con artists AT ALL! If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . . its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I had to call the bank and gov.uk to report this company as a scamming. Avoid. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also offer home or workplace visits by a qualified nurse. Nothing arrived. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Bought a test, paid 26 for it to arrive quickly. | Read 641-660 Reviews out of 1,541 As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Fully JUSTIFIED further 16 for DHL delivery Con 1 the kits India but wondering is the. 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